The NSPPP Standards
The Standards are versioned, published, and free to read. NS-1, the national baseline, is organized into seven domains; jurisdiction overlays adapt it to the law of each of the 51 U.S. jurisdictions, and field overlays adapt it to dental, medical, veterinary, and other care settings. NS-1 v1.0 publishes at program launch, beginning with the dental and medical fields.
How costs, options, and third-party financing are presented: plain language, neutral presentation, no steering, no pressure.
Patient-directed applications, accuracy of information, and the boundaries of staff assistance.
Card acceptance, surcharges and convenience fees, and promotional-financing disclosure — jurisdiction by jurisdiction.
Identity checks, application integrity safeguards, and early-warning controls at the point of payment.
Refunds, partial refunds, cancellations, disputes, credit balances, and reconciliation — the process does not end when funds arrive.
What must be documented, how long it is kept, and what a practice must be able to produce on request.
The certified-expert standard for every practice, and the training expectations for every team member who touches the payment conversation.
Built for adoption
Standards that must be purchased rarely become standards. NSPPP publishes its standards openly, maintains them on a quarterly cycle, and issues jurisdiction-specific change alerts so certified experts — and the platforms that serve practices — can keep pace the day a rule changes.